Shipping policy

Shipping Policy

Where we ship

Comfortivo currently ships to the United States, Canada and Australia. We’re working on opening more destinations — if you’d like us to ship to your country, tell us at support@comfortivo.com.

Shipping cost

Shipping is free on every order. No minimum spend, no surprise fees at checkout — the price on the product page is the price you pay.

Processing time

Orders are prepared and dispatched within 1–3 business days. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery time

Estimated delivery is 7–15 business days after dispatch. This is an estimate, not a guarantee — customs processing, carrier delays, weather and peak seasons can extend it. We’ll always tell you honestly where your parcel is if you ask.

Tracking

You’ll receive a confirmation email with a tracking number once your order ships. Tracking can take 2–5 business days to show its first scan. If it hasn’t updated after 10 business days, email us and we’ll chase the carrier.

Split shipments

If you order several items, they may arrive in separate parcels on different days at no extra cost to you. Your tracking email will make this clear.

Customs, duties and import taxes

Orders shipped internationally may be subject to import duties, taxes or customs handling fees charged by the destination country. Where these are not collected at checkout, they are the responsibility of the recipient and are not included in the item price. Customs rules vary widely — please check with your local customs office if you’re unsure what applies to you.

Incorrect addresses

Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange redelivery; you may be asked to cover the reshipping cost.

Lost or damaged parcels

If your parcel arrives damaged or doesn’t arrive at all, contact support@comfortivo.com and we’ll replace it or refund you in full. See our Refund Policy for details.